The reality of financial exclusion
Underpinning financial exclusion are problems of poverty, ignorance and environment:
- Poverty: being on a low income, especially out of work and on benefits.
- Ignorance: low levels of awareness and understanding of products caused by lack of appropriate marketing or low levels of financial literacy.
- Environment: lack of access to financial services caused by several factors, including:
- geographic access to bank branches or remote banking facilities;
- affordability of products such as insurance, where premiums often price out those living in the most deprived and risky areas;
- suitability of products like current accounts, which offer an overdraft and an easy route to debt;
- regulatory barriers, such as the money laundering guidelines requiring proof of identification which many people find difficult to provide;
- cultural and psychological barriers, such as language, perceived/actual racism and suspicion or fear of financial institutions.

If you wish to discuss any Financial Inclusion / Exclusion issues with our support team please telephone freephone 0800 074 6918.
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