Money Advice Direct
FREEPHONE 0800 074 6918
A report will be sent to you monthly will confirm all of your payments dates and amounts.
The UK Insolvency Debt Advice Service would like anyone considering a debt management plan to note if interest and charges continue to apply then there will be an increase in the total amount of debt to be repaid and that due to lower monthly payments it is very likely that the debt will have to be repaid over a longer period of time.
Occasionally creditors may sell you debts on to other companies or pass you on to a debt collection solicitor. If this happens you may be contacted again. You should immediately contact the debt management team and this will be resolved.
It is a criminal offence for a creditor to needlessly upset you to get you to repay.
If you are being harassed, keep a record of exactly what happened and when, and report it to your local trading standards department at the Council. A creditor could have their credit licence taken away, if they are found guilty of harassing you.
If the creditor ends up taking you to court to get you to repay, you can tell the court about the harassment then. This could reduce the court costs you may have to pay. Some types of harassment may also break the Human Rights Act.