Money Advice Direct Armed Forces Debt Advice

Introduction

Money Advice Direct Debt Advice Service understands that armed forces personnel and their families are affected by debt which aims to provide advice to relieve need, suffering and distress amongst its beneficiaries. These include members and former members of the Royal Navy, Army and Royal Air Force, their wives, former wives, husbands, former husbands, widows, widowers and dependants.

What will The UK Insolvency Debt Advice Service do?

• If we find you have a need with which we can help, we will make every effort to assist you.
• We will treat you in a friendly, sympathetic way.
• We will treat in confidence the information that you give us about yourself and we will not pass on any of this information without your permission.
• We will tell you how we are going to deal with your case and let you know if this involves approaching other organisations, such as the Department for Work and Pensions or other charities.
• We will keep in touch with you and let you know how your case is progressing. The various processes may take some time.
• If we find that you have a need with which we cannot help, we will tell you. We will, if possible, tell you whether another organisaton might be able to assist.

What to expect

Our philosophy is to help people to help themselves and we will involve you in any decisions that have to be taken. We may need to complete a form on your behalf, which will include the relevant Service details, your income and expenditure, details of savings, and other information which all funds require before they can decide whether to help and by how much. Please note that the various funds have their own conditions on how they can help, but most do not wish us to give cash to clients.

Before asking any funds for help, we will try to ensure that you are receiving all the state benefits to which you are entitled. To do this we may need to approach the Department for Work and Pensions. Occasionally we find that a client is receiving a state benefit to which he/she is not entitled. In these cases we cannot proceed with the case until this is put right by the client.

• If you have a comment about our work, good or otherwise, we would like to know.
• If you are unhappy about our service, talk about it with your caseworker or a secretary in your Branch.
• If you are still dissatisfied then you should write formally to:
  The UK Insolvency Debt Advice Service, National Administration Centre, Room 4, Gable House, 239 Regents Park Road, London N3 3LF
• If you are pleased with our service, please tell your friends about us.